Ellis Medicine — The Family Room
Walk-in mental health support for ages 5 to 17, as an alternative to A&E.
The practical details
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What this is, in plain language
The Family Room is a walk-in mental health support space at Ellis Medicine's State Street Health Center in Schenectady, for young people aged 5 to 17 (they will also see children as young as 4½) who are feeling stressed, anxious or in crisis, and for their parents, grandparents and caregivers. It's meant as an alternative to an emergency-room visit or a long wait for outpatient care.
Getting started
No appointment is needed — walk in any time during opening hours and meet with a licensed social worker or case manager. A parent or guardian doesn't have to be there for a young person to visit, though the family may be contacted afterward to help with ongoing care. Outside opening hours, there's a 24/7 crisis hotline (518.243.4000).
Written from what the provider publishes, to save you decoding it. It describes the service; it is not our view of how good it is.
What they say about themselves
Taken from the provider's own website. We have not verified the claims — the parent reviews below are the other half of the picture.
- A walk-in mental health support service for young people aged 5 to 17 (children as young as 4½ are also seen), based at Ellis Medicine's State Street Health Center in Schenectady.
- No appointment is needed — anyone can walk in during opening hours and meet with a licensed social worker or case manager.
- Meant as an alternative to an emergency-room visit or a long wait for outpatient mental health care.
- A parent or guardian isn't required for a young person to visit, though the family may be contacted afterward to help with follow-up care.
- Entrance is on Waldorf Place, with free parking at the rear; open Monday to Friday, 10am to 6pm.
- A 24/7 crisis hotline (518.243.4000) is available outside opening hours.
Details checked againstthe provider's website on 2026-08-16. Confirm current availability directly.
The questions we ask every provider
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- No:Says its services are free to families
- No:Offers help in Spanish
- Yes:Names the local area it covers
- No:Describes help with school and special education rights
Parent reviews
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